Whether you are reporting a pothole, dealing with an Eskom power outage, or tracking municipal services, knowing who handles what, where to log it, and how to track your request ensures faster results.Save this practical guide to navigate local service delivery in Henley-on-Klip.

🔌 Who Handles What?

(Eskom vs. Midvaal)Electricity Outages & Grid Faults: Handled directly by Eskom (Henley is an Eskom-supplied area).Roads, Drains, Water, Refuse & Bylaws: Handled by Midvaal Local Municipality.

​⚡ 1. Electricity Outages & Faults (Eskom Direct)

​Do not log power outages or transformer faults with Midvaal Municipality. Use Eskom’s direct channels to receive a reference number:

​💡 Tip for reporting to Eskom: Always have your 10-digit Eskom account number, meter number, or pole number ready when logging a fault.

​🛠️ 2. Municipal Services (Midvaal Local Municipality)

​For non-electricity infrastructure (water leaks, potholes, waste management, municipal accounts), log directly with Midvaal:

Service Area	What You Can Report
Roads & Drains	Potholes, damaged signs, blocked stormwater drains, regraveling requests
Water & Sanitation	Pipe leaks, low pressure, sewer blockages, meter queries
Parks & Refuse	Grass cutting in public areas, tree trimming, missing/damaged bins
Bylaws & Safety	Illegal dumping, noise complaints, building bylaw concerns

Where to Log Midvaal Requests:

• ​WhatsApp Chatbot: 069 162 3187 (Fastest method)
• ​Call Centre: 087 106 2471 or 080 228 8275 (Toll-Free)
• ​My Midvaal App: Upload photos and pin exact locations.
• ​Email: complaints@midvaal.gov.za

📋 3. Step-by-Step Escalation & Local SupportLog & Save Your Reference Number:

Always capture photos and keep your reference number safely recorded.

Escalating Municipal Services (Midvaal): If standard turnaround times pass without resolution, forward your reference number and street address to Ward 15 Councillor Tony Dickinson (082 783 1612 / Tonyonklip@gmail.com) for official follow-up.

Escalating Power Outages (Eskom): For Eskom issues, please contact Eskom directly using their official channels. If you require further local assistance or guidance, you can ask for help on the Henley Hoopoe WhatsApp or Telegram groups by contacting group admin Kim at 081 788 0372.